Enterprise Resource Planning (ERP)
According to NetSuite; Enterprise resource planning (ERP) evolved out of material requirements planning (MRP), which was a way for manufacturers to understand and manage all the resources needed to operate a successful business. ERP serves as a shared database to all the parts of an organization. At its core, this means finances, including the general ledger (GL), accounts payable, accounts receivable, payroll and financial reporting.
But ERP also extends to inventory management, order management, supply chain management and data related to services organizations. ERP touches on procurement, production, distribution and fulfillment as well. Some ERP systems also offer Human Resources Management Systems (HRMS), CRM and ecommerce.
Customer Relationship Management (CRM)
NetSuite states, CRM or customer relationship management is a software that manages all the ways a customer interacts with a business. Initially, CRM features were first developed for sales departments and were sometimes known as sales force automation (SFA). Other systems were soon developed to manage customer service interactions and marketing, particularly in the call center — or as it became known, the contact center, once the telephone became just another channel for customer service.
Through acquisition and development, software vendors began to combine all of these disciplines under one umbrella, called customer relationship management. Sales performance management and sales incentive compensation are also included in some CRM systems, but they’re often sold separately because of their complexity.
Our Role
eDimensionz, works with your organization to build the business from architectural foundation to a fully functional ERP and CRM system. We show case different platform and their strengths, and then according to your requirements and preferences we deploy these systems.
We have expert resources in the following platforms:
- Microsoft 365
- Microsoft Power Automate
- Microsoft SharePoint Online
- Microsoft Dynamics 365 CRM
- Microsoft Dynamics 365 F&O
- Odoo Enterprise
